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Copyright © 2025 Blackbaud, Inc. All Rights Reserved.

Privacy Policy

Blackbaud, Inc. and its subsidiary Blackbaud Tuition Management, LLC (collectively, "Blackbaud") is committed to protecting your privacy. This Privacy Policy ("Policy") provides you with information concerning our practices and procedures as they relate specifically to information we collect at our website and information provided to us by parents, students, and schools in connection with use of our solution Blackbaud Tuition Management (also referred to as the "Solution"). If you have additional questions or would like further information on this topic, please feel free to write to us at privacy@blackbaud.com. By visiting this website, using Blackbaud Tuition Management, or otherwise providing us your information, you are accepting the practices described herein. We may update this Policy from time to time, so please check this Policy periodically for changes.

The Basics

Schools contract with us to provide Blackbaud Tuition Management and we act as their agent for the purpose of billing and accepting payments from families of schools’ students (“Families”). This means we collect data from two types of users: Families and individuals who work for or are otherwise authorized users of our school customers (“School Users”). If we use data differently for one user group versus another, we will note it below. As a service provider for our Schools, our use of Family and School User data is governed by our contracts with Schools. To the extent that a School contract contains restrictions on data use that contradict with anything below, the contract provision will prevail.

Collecting your Personal Information

We do not collect any personal information about you unless you choose to provide it to us voluntarily. We define "personal information" as information that personally identifies you or allows us to contact you. Such information might include your phone number, name or email address. Generally, this information is requested when you are asked to register before entering a contest, subscribing to e-mail newsletters, completing an online survey, joining a limited-access premium site, viewing premium-level resource information, enrolling in the Solution as a Family or School User, or when requesting information about or purchasing the Solutions. If you encounter a screen, page, or form that requests information you do not want to share with us, do not enter the information and do not proceed with that screen, page, or form. If you are a Family, personal information may include your credit card or other financial information we need to process payments on behalf of our Schools.

You can personalize your experience by becoming a registered user. If you ever want to review or update your profile, simply visit parent.blackbaud.school or blackbaud.school, as applicable, and edit your account information. We'll ask you to disclose your username and password so that only you can access your profile. Your account information is secure and is accessible by using a password that you select. Do not share your password with anyone. We also collect data through the use cookies as described below.

In the last 12 months, Blackbaud has collected data in the following categories:

Category

Examples

Identifiers

Name, postal address, email, IP address,date of birth

Commercial or transactions information

Your School’s purchase of the Solution, Family’s payment through the Solution

Internet/Solutions activity

Your interaction with our websites or Solution

Professional information (School Users only)

Role at your School

Use of your Personal Information

In addition to the purposes described when we collect data from you, we may use your personal information in the following ways:

Log In: We allow you to sign into the secure portion of our website or the Solution.
For Families: If you are a Family enrolled in Blackbaud Tuition Management, we will also use your personal information to take actions you request when you use the Solution, such as processing requested payments or donations to your School.
For School Users: If you’re a Blackbaud customer, we may use your personal information to provide services you request (like Customer Support) and in connection with payments under your contract with Blackbaud. We may contact you about promotions, customer stories, Blackbaud news and updates, or thought leadership content. We may send these communications via email or postal mail, call your School, or serve you advertisements on our website and others. If you would no longer like to receive such emails, please follow the “Unsubscribe” instructions at the end of each email. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process. To opt out of being contacted by any other communication methods, please contact us at webmaster@blackbaud.com.
Improving Blackbaud: We use aggregated and personal information about you and your use of our websites and the Solution to develop, improve, and test those services.
Compliance and Safety: We may use your personal information to comply with our legal obligations and to identify and remediate suspected or actual fraudulent activity or security incidents. We keep your personal information in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.

Blackbaud may share your personal information as necessary to provide the Solution or as you specifically request. We may disclose your data to our affiliated organizations and subsidiaries, and to service providers who render services to us or you on our behalf. We also may disclose your information if required by law or to enforce our legal rights or defend us against a legal claim or for the identification or remediation of suspected or actual fraudulent activity or security incidents. We may share your information in connection with a sale or reorganization of Blackbaud. We may also share your personal data if it is necessary to act in urgent circumstances to protect the safety of Blackbaud customers, Family or School Users, or the public.

In connection with Blackbaud Tuition Management, Blackbaud doesn’t sell any of your personal information or share your personal information with any third parties for targeted behavioral advertising.

Sensitive Information

Blackbaud collects only sensitive information that you or your School provides to us. The only type of sensitive information collected and used in connection with the Solution is children’s personal information, limited to Student name and email, address. and date of birth. We only use this data to provide the Solution to Families and Schools. We do not sell this data. The Solution is not intended for use by children; if you are under the age of 13, you must ask your parent or guardian to assist you in using our website or the Solution. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age.

Access to your Personal Information

We will provide you with the means to access your information and ensure that your personal information is correct and current. If you are a registered user of our website, you may access, review, and update this information at any time on parent.blackbaud.school or tuition.blackbaud.school, as applicable. Registered users can view and edit personal information they have already given us. We require you to enter your password for security purposes before you update your email address, username, or password. If you want your personal data to be removed from our systems:

Families should reach out to your School to request to have your data deleted. Since we act on your School’s behalf to provide the Solution, we ask them to authorize the removal of your data so that they can make other arrangements for your Family’s payment of tuition.
School Users can request their data be deleted by contacting privacy@blackbaud.com.

Security of your Personal Information

We restrict access to personal information collected about you at our website to our employees, our affiliates' employees, those who are otherwise specified in this Policy, or others who need to know that information to provide services to you or in the course of conducting our business operations or activities. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Blackbaud employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies. Inside Blackbaud, data is stored in password-controlled servers with limited access. We comply with the Payment Card Industry Data Security Standards for processing and storing credit card data.

Links to Other Websites

For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

Use of Cookies

A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.

We may use cookies for a number of purposes-for example, to maintain continuity during a user session, to gather data about the usage of our website and the Solution for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website or the Solution. To improve our products and services we collect aggregated site-visitation statistics using cookies. When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the website previously.

Our cookies will track only your activity relating to your online activity on the website or the Solution, and will not track your other Internet activity. Our cookies do not gather personally identifiable information.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our the Solution or website features. For example, if you choose to not have your browser accept cookies from the website, you will need to re-enter your personal information each time that you attempt to access premium information.

Certain pages on our websites contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website.

Contests, Sweepstakes and Other Promotions (School Users only)

On our website, School Users may wish to participate in contests, sweepstakes and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our websites with others and sending email invitations. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, email address, date of birth and telephone number.

In connection with any contests, sweepstakes and other promotions that we may offer from time to time via the website, we use the information you provide to administer the contests, sweepstakes and other promotions. We also may use the information to communicate with you, or the other people you select, about our products and services or our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services. As mentioned above, if you create a profile and submit an entry in connection with a contest or promotion, your name, profile and entry, but not your email address, phone number and age, will be visible to other website users.

Consumer Privacy Rights Requests

Several US states have enacted privacy laws that afford consumers in those states additional privacy protections.

The additional privacy protections provided by those laws may include: the right to know what information we collect, disclose, and sell; the right to access a copy of your data; the right to request deletion or correction of your data; and the right to opt out of the sale of your data or the sharing of your data for purposes of targeted behavioral advertising. Businesses can’t discriminate against you for exercising any of these rights.

In the section above titled “Collection and Use of Personal Information,” we have included descriptions of: the data we collect; the categories of sources of such information; the purposes for which we use, sell, share, and disclose the data; the types of data we sell and the categories of third parties to whom the data is sold; and the disclosure of data to third parties for business purposes.

Blackbaud does not sell your personal information.

To exercise any of your privacy rights, please see our Data Subject Rights Requests page, or call our toll-free number at +1 844-532-0022. We will verify your identity where required prior to fulfilling your request, which may require government identification. Authorized agents may be used to submit rights requests, in which cases we will take steps to verify the consumer’s identity and that the agent has authority to act on the consumer’s behalf.

De-Identified Data

Blackbaud will maintain and use de-identified data only in a de-identified form and not attempt to re-identify de-identified data.

Transfer of Information

Blackbaud is headquartered in the United States. When Blackbaud collects personal data of individuals located in the European Union, United Kingdom, or Switzerland, we may transfer such data to the United States. If you are a resident of a country other than the United States and provide us with your information, you consent to the transfer of your data into the United States.

Blackbaud has self-certified to the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (collectively, the “Data Privacy Framework”).For detailed information about our certification and adherence to the Data Privacy Framework, please see our Blackbaud Data Privacy Framework Certification Notice.

Changes to this Policy

Blackbaud may update this Policy at any time and from time to time and we will post any changes to this page. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy.

Contacting Us

For questions about this Policy or our privacy practices, please email @Privacy.

Last updated July 10, 2024