General Information – FAQ’s
Blackbaud Tuition Management provides tuition management services for schools. Services for parents include online account access at parent.blackbaud.school, tuition and fees invoicing, payment processing, and customer care.
How do I access my account for the first time?
If you have previously logged into and used our Blackbaud Tuition Management parent website with your Blackbaud ID (BBID) and need to gain access to a new school account, please follow the steps for: “How can I link multiple school accounts to my Blackbaud ID (BBID) login?” If you have not previously logged into our parent website, you can locate and login to your new account using the First Time User steps on our home page:
Is there a way I can retrieve my Blackbaud Tuition Management username and update my password?
If you have not selected to sign into Blackbaud Tuition Management using Blackbaud ID (BBID) yet, you can retrieve your Tuition Management username by clicking the section: “Forgot your username or password?” available on the parent login page and use the first section to enter the telephone number on your account with your Family ID. To reset your Tuition Management password please use the second section to enter your username and Family ID. An email with instructions for resetting your password will be sent to the primary email address on your account. If you have already selected to sign into Tuition Management using your BBID, please see the password reset instructions for BBID below.
What is my Family ID and where can I find it?
Your Family ID is a 13-digit, account specific identification number, for every school specific account, which is updated annually each school year. It can be found on any written communication sent from Blackbaud Tuition Management or on your online account. Please be sure to include your Family ID on any payments sent to Blackbaud Tuition Management to ensure they are applied to the appropriate account.
What can I do once I have logged into my Blackbaud Tuition Management account online?
On our parent website you can do the following:
- Make a Payment
- Stop/Resume automatic debit payments
- Review payment history
- Change/edit your payment information
- Update your personal information
- View and print invoices (if you are not on automatic debit), Family Tuition Statements, and Year End Statements for tax purposes
- See an itemized breakdown of tuition, fees and discounts billed to your account
How do I update my personal Information, including : my address, telephone number, email address, password, or payment information?
Log in to your online account and select “My Profile” at the top of your screen. Click “Update” and choose the section you wish to change from the drop-down options.
How do I change or add a primary or secondary account holder?
Only parents or responsible parties who are named on the account will be provided any specific information about the account for security purposes. If you are the primary account holder and wish to add, change, or update the secondary account holder, please contact your school.
Why is my monthly amount different each month?
Your total due may change month to month due to fees, discounts, and adjustments that have been made by your school.
Who do I contact if I have a question regarding why a fee or billing item is on my account?
Please contact your school’s business office, as Blackbaud Tuition Management is only provided the name and amount of a charge or discount.
What if I think an amount on my bill is incorrect?
If you disagree with any of the amounts on your bill, you can contact our Parent Contact Center. We will contact the school on your behalf to clarify the amount due. Blackbaud Tuition Management is not authorized to modify the amount of tuition due or to arrange for alternative payment plans without your school’s approval.
What is the quickest way to make a payment?
Blackbaud Tuition Management offers two immediate payment options, to pay with checking, savings, debit, or credit including:
- Pay online at parent.blackbaud.school
- Pay over the phone through the automated system or with a live representative
Payments made by phone and web are posted the same day they are received.
What credit cards does Blackbaud Tuition Management accept?
Depending upon your school policy, Blackbaud Tuition Management can accept VISA™, MasterCard™, American Express™, and Discover™ credit and debit cards. VISA Checkout™ virtual wallet is also available. You can use your credit or debit card to make monthly recurring payments or one-time payments over the phone or web. Please note that a credit/debit card Platform Fee may apply. The amount of the Platform Fee will vary depending upon your payment amount. A full description of the Platform Fee and platform services can be reviewed in our Terms and Conditions.
Does Blackbaud Tuition Management accept checking and savings bank account payments?
Depending upon your school policy, Blackbaud Tuition Management can accept checking and savings account payments. You can use your checking/savings account to make monthly recurring payments or one-time payments over the phone or web. Please note that an ACH Platform Fee may apply. The amount of the Platform Fee will vary depending upon your payment amount. A full description of the Platform Fee and platform services can be reviewed in our Terms and Conditions.
How can I setup new banking information to automatically pay each month?
You can set monthly automatic payments from your bank account or credit/debit card by logging into your account and selecting the “My Profile” tab at the top of your screen. Next, select the “Payment Information” tab and select “Add New Account”. Enter your bank or card information and save the account. The account listed under the “Auto-Pay Account” is now set for monthly automatic payments. If you already have additional payment methods saved, check the box under “Use this account for my automatic debit” next to the applicable payment account to set as the default method.
If your automatic payment is set up less than 3 business days before your due date, your first payment may not be pulled automatically from the new account. In this case, you will still be responsible to make a manual payment before your due date. Please read the terms and conditions carefully as fees may apply.
How do I stop my automatic payments?
You can stop an automatic payment from processing on an upcoming due date by logging into your account and selecting the “Stop Payment” option on the home page. Please note payments need to be stopped online at least 3 business days prior to your due date. You can also chat with a live representative online or call us at least 2 business days prior to your due date. Please note payments go into process 1 business day prior to ensure the funds are available to be applied to your account by your due date.
How can I pay by check?
If you would like to use your checking account to pay, you can do this by making a one-time payment online, calling in a payment through the automated system or with a live representative, setting up automatic monthly payments directly from your checking or savings account, or by mailing a check or money order. Checks or money orders should be mailed to the closest payment processing center listed below. If you live East of the Mississippi River, please use the first mailing address in Newark NJ. If you live West of the Mississippi River, please use the second mailing address in Los Angeles, CA.
If you would like to mail a payment with tracking (UPS, FedEx, Certified Mail), please send it to one of the addresses listed for overnight packages. Please allow at least 7-10 business days for delivery and posting.
Please include your Family ID on your check or money order to ensure it will be applied to the appropriate account.
East of the Mississippi
Blackbaud Tuition Management
PO Box 11731
Newark, NJ 07101-4731
West of the Mississippi
Blackbaud Tuition Management
PO Box 54228
Los Angeles, CA 90054-0228
Overnight packages (East of the Mississippi)
Exela Technology
C/O Blackbaud Tuition Management
365 W. Passaic Street, Suite 255, 2nd Floor
Rochelle Park, NJ 07662
Overnight packages (West of the Mississippi)
Exela Technology
C/O Blackbaud Tuition Management
20500 Belshaw Ave.
Carson, CA 90746
Be sure to review the Helpful Tips for Mailing Payments or Bank Bill Pay prior to mailing a payment.
Can I pay using my bank’s online bill pay service?
Yes, you can utilize your bank’s online bill pay service to send payments to Blackbaud Tuition Management. Please note: Online bill pay might not electronically transfer funds to Blackbaud Tuition Management; instead, your bank may mail a paper check to us. We advise you to set up your online bill pay to occur at least 7-10 business days prior to your due date to ensure the check is received and processed by your scheduled due date. Please review Helpful Tips for Mailing Payments or Bank Bill Pay for applicable details.
Helpful Tips for Mailing Payments or Bank Bill Pay
- Please include your 13-digit Family ID in the memo section of the check or money order (a payment stub is not necessary).
- Do not include any additional paperwork with the payment (letters, post it notes, staples, paperclips, etc.). Adding additional items will delay the processing of your payment.
- Please send payments 7-10 business days before your due date. If there is a holiday, please add an additional 3-4 business days.
- If there are fewer than 7-10 business days before your due date, please consider paying via our website at parent.blackbaud.school. You can also use our automated telephone service to make a payment. Both these solutions eliminate delays in processing your payment. You can pay online or over the phone using your checking or savings account.
- Blackbaud Tuition Management does accept some online bill payments electronically; however, some banks will still send payments as a physical paper check through the USPS mail. If you have any questions about whether your payment will be sent electronically by your bank, please contact your bank directly.
- Once a payment has been sent by physical paper check it cannot be stopped. If you decide to stop the payment with your bank, a failed bank fee will be incurred on your Blackbaud Tuition Management account.
- If you plan to use your bank’s online bill payment service, please include your 13-digit Family ID without letters, spaces, or characters.
How can I wire transfer my payment?
Wiring instructions are listed below. Please provide this payment information to your financial institution, based on their country.
A $15.00 wire fee is assessed for each wire sent to Blackbaud Tuition Management, please include the
additional amount with your wire. If a wire is received without the additional funds, the payment will
be applied less the $15 wire fee. Please check with your financial institution for any additional fees that
they may charge, along with any intermediary bank fees that may be assessed.
Banks within the USA Send to:
38 Fountain Square Plaza
Cincinnati, OH 45263
Blackbaud Tuition Management
65 Fairchild Street
Charleston, SC 29492
Required Beneficiary Information:
13-Digit Family ID, found on your invoice
Banks from outside the USA Send to:
38 Fountain Square Plaza
Cincinnati, OH 45263
Beneficiary Account Number:
Blackbaud Tuition Management
65 Fairchild Street
Charleston, SC 29492
Required Beneficiary Information:
13-Digit Family ID, found on your invoice
What is the late payment policy?
Payments are due on or before your due date. If your payment is not made by your due date, or you are carrying an outstanding balance, a Follow Up Service Fee may apply. Blackbaud Tuition Management will remind you of your upcoming payment to help you pay on time. We will also advise you when you have missed a payment to help you avoid any future fees. Additional late fees may apply depending on your school’s policy.
Are there bank fees associated with payments that are not successful?
A fee may be applied to your account for any failed payment processed via auto-debit, phone, or web. Your bank may also impose additional fees.
Whom should I contact if I have questions regarding my bill?
Our Parent Contact Center is available to help you through our online chat feature available upon logging into your account or by phone at (888) 868-8828. You can access your account to check balances and make payments online 24 hours a day.
How can I sign into my Blackbaud Tuition Management account using Blackbaud ID (BBID)?
When signing into Blackbaud Tuition Management, you can use your existing BBID or create a new BBID if needed. If you have more than one Blackbaud Tuition Management Family ID account, signing in with your BBID also provides the ability to access all of your Family ID accounts using one login!
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If you sign in with your Blackbaud Tuition Management username and your BBID is not yet linked to a Tuition Management account, you will be asked to enter your Tuition Management username and password before you can connect the account to a BBID. Once your accounts are linked and you'll sign in with your BBID moving forward.
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If your BBID is already linked to your Blackbaud Tuition Management account, you will be automatically prompted to login using your linked BBID credentials.
How can I reset my Blackbaud ID (BBID) password?
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If you forgot your Blackbaud ID password, visit https://app.blackbaud.com/signin/forgot-password and select “Continue with Email”. You will need to enter your email address associated with your Blackbaud ID, then select Continue. Here you can select “Forgot password” and follow the prompts to receive a confirmation code. Check your inbox and follow the instructions to reset your password. If you don't receive the confirmation code email, check your Junk folder.
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If you sign in through Apple or Google, change your password through Apple or Google directly.
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If your organization enables single sign-on (SSO) through an identity provider (IdP), contact your IT admin to change your password.
How can I link multiple school accounts to my Blackbaud ID (BBID) login?
If you have students enrolled in multiple schools using Tuition Management, you can follow these steps to link additional accounts to the same BBID. Repeat the process as needed to link as many accounts as needed, if applicable:
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After you are logged in, select your initials in the top right corner and select “Switch School Account” from the menu.
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A screen labeled “Add Another Account” will appear. Enter either an email address or a phone number (primary, secondary, or mobile) associated with the other school account you want to add.
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Our system will be searched using the information provided for a match. If a match is found, you will see the relevant school name, most recent session, Family ID, and students on the account. Select the account you would like to connect to (this must be done one at a time) and select Continue.
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You will receive a verification code via text message or email at the contact information selected from the new account. Enter it under “Verify Your Account” and select Continue.
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You will receive a verification code via text message or email at the contact information selected from the new account. Enter it under “Verify Your Account” and select Continue.
How can I invite additional users to access my account or make payments online?
When signing in with Blackbaud ID (BBID), only 1 BBID can be connected to your Family ID account as the primary user. Primary users can invite secondary users to access the account online through our parent website with their own BBID login credentials.